Privacy Policy
Effective Date: February 2026
Website: https://bookeverycall.com
1. Introduction
BookEveryCall (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you use our website or services.
By accessing our website or using our services, you agree to this Privacy Policy.
2. What Personal Information We Collect
We may collect the following types of information:
2.1 Contact Information
- Full name
- Email address
- Phone number
- Business name
- Industry
2.2 Business Information
- Approximate monthly call volumes
- Booking preferences
- Website details
- CRM or integration details
2.3 Communication Data
- Call recordings (where enabled)
- SMS messages
- Chatbot conversations
- Email correspondence
2.4 Technical & Usage Data
- IP address
- Device and browser information
- Pages visited
- Analytics data
- Cookies
We do not intentionally collect sensitive information unless required and with your consent.
3. How We Collect Information
We collect personal information when you:
- Submit a form on our website
- Book a strategy call
- Interact with our AI receptionist
- Receive automated SMS communications
- Contact us via email or phone
- Engage with chatbot features
- Use integrated third party tools
We may also collect limited information through cookies and analytics tools.
4. Use of Personal Information
We may use your personal information to:
- Provide and configure services
- Schedule consultations
- Respond to enquiries
- Deliver AI call and SMS automation services
- Send transactional communications
- Improve our website and systems
- Comply with legal obligations
We do not sell personal information to third parties.
5. AI & Automated Interaction Disclosure
BookEveryCall provides AI powered automation systems.
Callers interacting with services powered by BookEveryCall may be engaging with automated systems rather than human operators.
Where enabled, calls may be recorded for:
- Quality assurance
- Performance optimisation
- Training
By interacting with services powered by BookEveryCall, you acknowledge this automated interaction.
6. SMS & Electronic Messaging Compliance
BookEveryCall may send automated SMS messages in response to:
- Inbound calls
- Booking confirmations
- Review requests
- Business related communications
We comply with the Spam Act 2003 (Cth).
All commercial electronic messages:
- Clearly identify the sender
- Include a functional unsubscribe mechanism
- Are sent only where express or inferred consent exists
Recipients may opt out by replying “STOP” where applicable.
7. Call Recording
Calls handled via BookEveryCall may be recorded where enabled by the client.
Clients are responsible for ensuring compliance with applicable Australian call recording laws.
8. Disclosure of Personal Information
We may disclose personal information to:
- Service providers (e.g., Google Workspace, GoHighLevel)
- Hosting providers
- Analytics platforms
- Payment processors
- Legal or regulatory authorities where required
We take reasonable steps to ensure third parties handle information securely.
9. International Data Transfers
Some service providers we use may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
10. Data Security
We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfil contractual obligations
- Comply with legal requirements
Information may be securely deleted upon request, subject to legal obligations.
12. Access and Correction
You may request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of your information (where legally permissible)
Requests may be made by contacting:
We will respond within a reasonable timeframe.
13. Cookies
Our website uses cookies and similar tracking technologies to:
- Improve website functionality
- Analyse site traffic
- Enhance user experience
You may disable cookies in your browser settings, but some website functionality may be affected.
14. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
16. Contact
BookEveryCall
Email: info@bookeverycall.com
Website: https://bookeverycall.com